

Ensuring that you are signed into your Zoom account whether by Zoom Web Portal, Mobile App, Calendar addons, or the Zoom Desktop with SSO (Single Sign On) before entering a Zoom meeting will mitigate issues of authorization into meeting and missing hosts. You can access Zoom's support resources at. However, Zoom also has a robust support website and 24/7 chat and email support for all account holders. The Centre for Innovation and Excellence in learning provides technical and pedagogical support for employees using Zoom (email to open a support request). If it does not, click the Launch Zoom button in your Internet Browser.

If you are using a VIU issued computer, the Zoom application should already be downloaded and installed on your device. This is because some features will not be available to you if you join the Zoom meeting using your Internet Browser. Alternatively, you can join the Zoom meeting by using the Zoom application that has been downloaded and installed on your device.įor the best user experience, we would recommend downloading the Zoom application to your device. You can join a Zoom meeting from your Internet Browser. There are two different ways you can join a Zoom meeting.

If this is the first time you have logged in to Zoom, a Licensed Zoom account will be automatically granted to you. All data related to your institutional account and meetings you host is processed and stored in Canada. If you created an account prior to Maand require a licensed account, please send an upgrade request to institutional Licensed Zoom account gives you the ability to host meetings for up to 300 participants with no time limits, and access to features such as screen sharing, polling, and automatically generated captions. New accounts are automatically set up as Licensed accounts. Your account will be automatically created the first time you log in. Every VIU employee can sign up for a Zoom account under VIU's Institutional License.
